REPAIRTECH SERVICES (UK) LIMITED – SEPTEMBER 2020 - CONSUMER TERMS & CONDITIONS FOR THE SALE OF GOODS & SERVICES
1. GENERAL: 1.1 In these Standard Terms and Conditions for the Sale of Goods; the “Company” means Repairtech Services (UK) Limited; the “goods” means any item of whatsoever nature which is to be sold or supplied by the Company including services; the “Purchaser” means the person, firm or body corporate which buys or has agreed to buy the goods.
1.2 These Standard Terms and Conditions for the Sale of Goods, the “Conditions”, shall exclusively apply for any sales contract between the Company and the Purchaser, unless otherwise agreed by both parties in writing. The offer, order acknowledgement, order acceptance of sale of any product or services is conditioned upon the terms contained in these Conditions. Any conditional or different term proposed by the Purchaser is not accepted and will not be binding upon the parties.
1.3 These Conditions shall govern any future contract of sale between the Company and the Purchaser and exclude any other terms and conditions referred to by the Purchaser.
2 SPECIFICATIONS: The Company reserves the right to make any changes in specification of the goods which are required to conform to applicable statutory requirements or which do not materially affect the quality, performance or marketability of the goods.
3 ORDERING of GOODS & SERVICES: 3.1 All Goods and Services are subject to availability from our suppliers and orders must be paid for in full prior to ordering and dispatch. An order can be placed by telephone or email. An Order must contain Purchaser’s Name and Address, Model Number, Serial Number and full details of Goods or Services required.
3.2 The prices of the goods shall be the quoted prices of the Company. The Company reserves the right, by giving notice to the Purchaser any time before delivery, to increase the price of the goods to reflect any additional cost which is due to any factor beyond the control of the Company, including without limitation to foreign exchange fluctuation, currency regulation, alterations of duties, significant increase in the costs of materials or manufacturing or any change in delivery dates. All Orders must be paid for in full, in advance, unless an alternative agreement has been made, regardless of whether the goods are in stock or not. Items out of stock will be supplied within 30 days or a refund will be offered.
3.3 Except as otherwise agreed in writing between the Purchaser and the Company all prices are delivered prices but the Company reserves the right to impose a delivery surcharge for quantities ordered and delivered which are lower than the agreed quantity levels. A Surcharge may be applied for deliveries to Islands and Highlands. Where a delivery lead time is quoted, this is given as a guide only and any delay will not entitle the Purchaser to cancel the order, refuse the goods or claim any refund against damage or interest. Any item(s) which are out of stock on the day of ordering will automatically be placed on back order.
3.4 (A) Where payment is made in advance of a Product Inspection, Site Survey, Repair or any other product related issue prior to a Repair where an engineer has attended, such amount is Non-refundable. (B) Where payment is made in advance of a Product Inspection, Site Survey, Repair or any other product related issue prior to a Repair and the call is cancelled prior to an Engineers booked visit, an administration charge of £36.00 will be deducted from any refund if cancelled within 24 hours of the Engineers booked visit, or £84.00 if cancelled on the day of the Engineers booked visit. (C) In the event that no fault is found with the appliance, or the engineer finds that the issue is due to faulty installation, customer mis-use or damage a No Fault Found fee of £84.00 will become payable. (D) The return of any goods will not be accepted without an official returns authorisation number. A restocking charge of 50% of the value of the goods may be deducted from any credit note or from any other means of refund. Goods will not be accepted for return if they are not in the original packing, which must be in good condition. This does not apply to goods that are proved to be faulty. This does not affect your statutory rights. A copy of the original delivery note must also accompany the return of the goods.
3.5 Unless otherwise stated prices given by the Company are inclusive of any applicable Value Added Tax or other taxes which shall be borne by the Purchaser.
3.6 All invoiced price discrepancies must be notified to the Company by the Purchaser within fourteen days of the date of the invoice.
4 TERMS OF PAYMENT: 4.1 Where credit terms have been agreed, the Purchaser shall pay the price of the goods within thirty days of the date of the Company invoice (due date). Payments shall be affected by BACS.
4 .2 If the Purchaser fails to make payment on the due date without prejudice to any other right or remedy available the Company shall be entitled to (i) cancel the contract or suspend any further deliveries to the Purchaser; and (ii) to charge the Purchaser interest on the unpaid amount at a rate of 8% above the current Bank of England Base Rate for such other rate of interest as shall be determined under the Late Payment of Commercial Debts (Interest) Act 1998 on any overdue payments.
4 .3 Additionally and without prejudice to its other rights the Company shall be entitled to recover all direct expenses reasonably incurred in collecting or attempting to collect overdue amounts.
5 DELIVERY: 5.1 Unless accepted by the Company in writing all times or dates for delivery of the goods are given in good faith but are approximate only and shall not be of the essence of the contract.
5.2 All times or dates for delivery shall be calculated from the date of acceptance by the Company of the order of the Purchaser, or from the date or receipt by the Company from the Purchaser of all information and instructions as shall be necessary to enable the Company to carry out the order, whichever shall be the latter.
5.3 Unless otherwise stated in writing the Company shall be entitled to make partial deliveries of the goods.
5.4 If for any reason whatsoever the Company fails to comply with the delivery dates requested by the Purchaser, the Company shall not be held financially responsible for loss of profits as a result of nondelivery or for any other financial claim.
5.5 Goods are delivered on the basis of the Purchaser’s official purchase order and are not subject to any form of sale or return arrangement.
6 TRANSFER OF RISK: Where a repair is undertaken there is no liability accepted for damage to walls, floors or décor. This risk lies with owner and should be covered by their own insurance. No offer for any rectification work will be made. Products must be freely accessible before any work can be undertaken.
7 RETENTION OF TITLE: 7.1 The goods are deemed to have been purchased from the time that they leave the companies premises. Until full payment has been received by the Company of all amounts due from the Purchaser under this contract or otherwise the property in the goods shall remain with the Company and the Purchaser shall store them so that they are readily identifiable as belonging to the Company. If the goods have been resold the Seller’s beneficial entitlement shall attach to the proceeds of resale or to a claim for such proceeds by the Company. The Purchaser shall be the trustee in respect of such proceeds of resale until full payment has been received by the Company. Notwithstanding delivery and passing of risk in the goods or any other provision of these Conditions, the property in the goods shall not pass to the Purchaser until the Company has received payment in full of the price of the goods and all other goods to be sold by the Company for which payment is then due.
7.2 Until such time as the property in the goods passes to the Purchaser, the Purchaser shall hold the goods as the Company’s fiduciary Agent and Bailee and shall keep the goods separate from those of the Purchaser and third parties and properly stored, protected and insured and identified as the property of the Company.
7.3 Until such time as the property in the goods passes to the Purchaser, the Company shall be entitled at any time to require the Purchaser to deliver up the goods to the Company and, if the Purchaser fails to do so the Company will take action to repossess the goods.
7.4 The Purchaser shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the goods which remain the property of the Company, but if the Purchaser does so, all monies owing by the Purchaser to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
8 INSOLVENCY OF THE PURCHASER: (a) If any payment is overdue under our published terms, or the Purchaser ceases to trade or enters into any arrangement with his creditors or has a receiver appointed or a petition is presented or a resolution is passed for the winding up of the Purchaser other than for the purpose of a bonafide reconstruction or amalgamation, the Company’s consent to the Purchaser’s possession of his goods cease and the Company or its’ Agent may recover them forthwith from the Purchaser or from any person not being a bonafide Purchaser of them without notice of this clause and Repairtech Services (UK) Limited may enter upon the premises where its’ goods may be to search for and recover them.
(b) This clause applies if: (i) the Purchaser becomes insolvent or makes any voluntary agreement with its’ creditors, will become subject to an administration order or (being an individual or firm) becomes bankrupt or (being a Company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or (ii) an encumbrancer takes possession, or a receiver or administrative receiver is appointed, or any of the property or assets of the Purchaser; or (iii) the Purchaser ceases or threatens to cease to carry on business; or (iv) the Company reasonably apprehends that any of the events mentioned above is about to incur in relation to the Purchaser and notifies the Purchaser accordingly.
(c) If this clause applies without prejudice to any other rights or remedy available to the Company, the Company shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Purchaser and if the goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
(d) If this clause applies then the Purchaser shall have a duty to immediately bring to the notice of any receiver, administrator or any such person or persons appointed, the existence of and content of clause 7 of these General Conditions of Sale (Retention of Title) and the rights of the Purchaser to use or trade the goods of the Company is immediately terminated and any such receiver, administrator or other person or persons appointed, will not be entitled to use or trade the goods of the Company unless so authorised in writing by the Company.
9 WARRANTIES & EXCLUSION OF LIABILITY: 9.1 EXAMINATION AND CLAIM: 9.1.1 In all circumstances the Purchaser shall upon delivery examine the goods and shall promptly notify in writing the Company and the carrier, where relevant, of any apparent damage, defect or shortage.
9.1.2 The Purchaser shall comply with the carrier’s rules regulations and requirements so as, where appropriate to enable the company to make a claim against the carrier in respect of any damage or loss in transit where relevant.
9.1.3 Claims in respect of damage, defect or shortage not apparent on examination under clauses 9.1.1. and 9.1.2. must be notified in writing to the Company within 14 days of the date of delivery.
9.1.4. Notification under 9.1.1 and 9.1.3 should be made by notice in writing delivered by first class recorded delivery mail only and addressed to Repairtech Services (UK) Limited, 1 The Courtyard, Harris Business Park, Stoke Prior, Worcestershire, B60 4DJ. In default of such notification the Company shall, subject to any claim which the Purchaser may have under the guarantee and warranty, be deemed to have conclusively and properly performed its obligations under the contract and the goods shall be presumed to be in accordance with the contract and free from any defect or damage and the Purchaser shall be deemed to have accepted them.
9.1.5. For the purpose of this clause time shall be of the essence.
9.2. GUARANTEE AND WARRANTY: 9.2.1. The goods are subject to the guarantee (“the guarantee”), if any, submitted by the Company which has been agreed as appropriate and fair.
9.2.2. Save as referred to in 9.2.1 above the Company warrants only (“the warranty”) that the goods are reasonably free from defects in design, material for no more than 6 months and workmanship for no more than 3 months, irrespective of the date of fitting, provided always that in respect of goods, materials, parts or components supplied, but not manufactured by the Company the warranty, will be equivalent to the warranty (if any) which the Company may have received from the manufacturer or supplier of such goods, materials, parts or components, but not so as to impose a liability greater than that imposed on it by the aforesaid warranty and provided that the Purchaser has immediately upon discovery of such a defect, returned the defective item to the Company at the Purchaser’s cost or if this is not practicable has given the Company written notice and authority to inspect the defective item immediately upon discovery of such defect and in no case later than the expiry of 14 days from the date of delivery and returned within 28 days from the date of delivery.
9.2.3. The Company’s obligations to the Purchaser under the warranty shall not apply: i) To damage caused by the purchaser or any third party’s act or misuse of the goods or by failure to follow any instructions supplied with the goods; ii) If the goods have been stored handled or applied in such a way that the damage is likely to occur: iii) If the goods are altered, modified or repaired in any place other than by persons expressly nominated and approved in writing by the Company; iv) If the Purchaser shall not have paid for the goods supplied whether under the contract or any contract between the Company and the Purchaser.
9.2.4. Subject to 9.2.3. above, the Company shall at its sole option repair or replace the goods or refund the purchase price for the goods found to be defective in accordance with the warranty which should be under no obligation to repair or replace any goods materials parts or components that have not been supplied by the Company in so far as any defect is attributable to the same.
9.2.5. Save for liability for death or personal injury arising from the Company’s negligence (which if proved is not excluded) the Company’ s obligation to repair, refund or replace as aforesaid shall constitute the full extent of the Company’s liability in respect of any loss or damage sustained or liability to third parties incurred by the Purchaser whether caused by any breach of the contract or by misrepresentation or by the negligence of the Company its employee or agents arising from any other cause whatsoever and the Company shall not be liable for any consequential economic direct or indirect loss suffered by the Purchaser arising there from and without prejudice to the generality of the foregoing, the Company shall not be liable in the circumstances where the goods supplied were not fit for any special purpose unless full details of such purpose has been given in writing to the Company and the Company has acknowledged the same in writing and agreed thereto. The Company’s liability to the Purchaser whether for breach of the contract or otherwise shall not in any event exceed the contract price.
9.2.6. The cost to the Company of and incidental to the return by the Purchaser to the Company of any goods delivered hereunder shall, except the extent that the Company accepts responsibility hereunder, be the responsibility of the Purchaser who shall indemnify the Company against such cost including, without limitation, costs of transport and testing or any other costs arising there from.
10 SET OFF AND COUNTER CLAIM: The Purchaser shall not be entitled to withhold payment of any invoice by reason of any set off or counterclaim which the Purchaser might have or allege to have for any other reason whatsoever.
11 MISCELLANEOUS: Any amendment of these Conditions and the purchase contract requires an agreement between the parties in written form. The same applies for the waiver of the written form requirement. Wherever these Conditions refer to a written form these shall be signed by an appointed representative of the declaring party and shall suffice to meet this requirement.
12 ARBITRATION: 12.1 If at any time any question, dispute or difference whatsoever shall arise between the Purchaser and the Company upon or in relation to or in connection with the contract, either party may give the other notice in writing of the existence of such question, dispute or difference, and the same shall be referred to the arbitration of a person to be mutually agreed upon of failing agreement within thirty days of receipt of such notice, of some person appointed by the president for the time being of the Chartered Institute of Arbitrators. A submission to arbitration under this clause shall be deemed to be a submission to a sole arbitrator pursuant to the Arbitration Act 1996 or any statutory modification or re-enactment thereof. Any such arbitration should be held in London, England. 12.2 All contracts to which these General Conditions of Sale apply shall be governed and construed in accordance with English Law.